Support

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  • Online payment

    Our payments are process by Stripe and we accept the following payment cards;

    Mastercard
    Visa
    American Express

    For the latest currency conversions please see XE.com

  • Discounts

    From time to time we may offer discounts codes. These are for use when licensing or purchasing one of our products online at typography.net. If the discount code has a limited number of uses, then once it has been validated it remains allocated for one hour. This allows completion of the licensing and purchase process. Promotional codes that expire on a given day will expire at midnight GMT (00:00 GMT) on that day.

  • Refunds and returns

    Please check that your order is correct as software cannot be replaced if wrongly ordered. You accept that following a successful purchase the font software ordered is non-returnable and non-refundable.

  • Delivery and collection

    Following a successful transaction you will receive an email containing a link to the fonts you have licensed. If you do not receive this email please check your junk folder as it may have been filtered by your email application. The font software remains available for download for 24 hours following your payment transaction or until you have downloaded your fonts.

  • Placing an order by email

    If you would prefer to order by email, you can. Just send an email to orders@typography.net and request a PDF order form. Don’t forget to mention in your email what item you’d like to buy.

  • Subscribe to Type News emails

    If you wish to receive our occasional Type News emails please send a request to subscribe@typography.net

    When you purchase one of our products you automatically join our Type News email list. These emails are infrequent and you can unsubscribe anytime.

Having trouble with

  • Installing fonts

    If you use a Font Management application please follow its instructions for installing fonts. The details below are for installing directly into the operating system.

    Mac OS
    You can either install fonts via Apple’s FontBook (open FontBook, or double click on the font file) or install directly to the computer’s Fonts folder.

    The Fonts folder is located in the User/Library folder which is hidden from view. To see the Library folder click on Alt when accessing the Go menu in the Finder. Locate the Fonts folder and drag the font files here.

    Windows
    Double-click on the font file to show its preview then Install, or right-click and click Install.

    Alternatively locate the Fonts Control Panel. Go to Control Panel and then Fonts, next drag the font file into the Fonts Control Panel.

  • OpenType features and accessing characters

    The manner in which OpenType features are applied can be awkward. This, together with the fact that different applications support different OpenType features, can be frustrating. Some features are easy to access, such as small capitals, others require a little juggling. However, if you only need a single specific character and your application has its own glyph palette (such as InDesign), use this to locate and directly insert the required character. We recommend setting your glyph palette to show the entire font.

    Read our Introduction to using OpenType fonts for specific examples and advice.

  • Accented characters

    You can access the many accented characters via the glyph palette or character map.

    On the Mac you can change you keyboard. In System Preferences / Keyboard / Input Sources, add U.S. Extended or ABC-Extended. You’ll now be able to type all the accented characters the font supports.

  • Font spacing looks odd

    All our fonts have been carefully fitted and kerned. If the overall spacing appears odd, or various elements aren't joining as expected, it may be that you aren’t using the spacing built into the font, check to see if Optical Spacing is turned on in InDesign. If it is, try turning it off first. Optical Spacing sometimes does more harm than good. Alternatively it may be that you need to use your typographic skills and judgement to fine tune the spacing for a specific use — very small type may need opening up a little, whereas large type may require closing up.

Click on a question

Click on a question

  • Where’s Bliss 2?

    When we moved all our fonts to the OpenType format in 2004, several of the typefaces had a ‘2’ added to their font menu name. This was originally done to avoid confusion with the older versions as well as any potential clashes when used across Mac and Windows. The typefaces affected were Aspect, Bliss, Enigma and Shaker.

    In early 2016 we cleaned up the names and removed the ‘2’. The fonts themselves remain the same. If you have any questions or concerns please contact us.

  • Can I test a font before I buy it?

    You can use the online tester. The Test panel lets you change font, size, text and apply various OpenType features. You can also see all the glyphs that the font contains.

    However, we understand that sometimes you may need to try a font more fully. You can select ‘Get a demo’. The font you are currently viewing on the Test panel is made available for you to download as a demo font. Demo fonts are fully featured and built on demand for you from the master files. They carry a watermark across a percentage of the glyph set and are licensed for evaluation, non-commercial purposes only. We hope that you respect this.

    Read the JTT Demo Licence.

  • How do I access OpenType features and additional characters?

    The manner in which OpenType features are applied can be awkward. This, together with the fact that different applications support different OpenType features, can be frustrating. Some features are easy to access, such as small capitals, others require a little juggling. However, if you only need a single specific character and your application has its own glyph palette (such as InDesign), use this to locate and directly insert the required character. We recommend setting your glyph palette to show the entire font.

    Read our Introduction to using OpenType fonts for specific examples and advice.

  • I lost my original fonts when I changed my computer. I don’t have a backup or CD master, can you resupply the fonts?

    Yes, just contact us and we’ll do our best to locate your license information on our records and resupply.

  • What formats are the fonts supplied in?

    We supply our fonts license stamped and in formats intended for their use.

    Desktop and App use
    Our fonts for desktop use are supplied as OpenType (.otf) files. This file format is cross-platform and can be used on both Mac or Windows. Fonts for use in mobile apps are also supplied in OpenType (.otf).

    Webfont use
    Our webfonts are supplied with CSS code in WOFF2, WOFF, EOT, TTF formats.

    Demo fonts
    Fonts made available for evaluation purposes are supplied as OpenType (.otf) files.

  • What’s the font used at typography.net and studiotype.com?

    The main fonts used on our sites are from the Pembroke typeface. The text at StudioType.com makes use of OpenType features (Small Caps and alternate figures) to craft the text.

The typefaces we’ve designed, click on a heading to sort

  • Typeface Published
    Alchemy 1998
    Arjowiggins Inuit 2006
    Aspect 2002
    BAA Sans and Serif 1994 (not available for licensing)
    Bliss 1996
    Bliss Pro 2006
    Blue Island 1999
    Capline 2013
    Corbel 2007
    De Worde 2017
    Disturbance 1993
    Enigma 1999
    Enigma (expanded) 2015
    Epsilon 1999 (not available for licensing)
    Eurostar Track 2016 (not available for licensing)
    FA Caps 2002 (not available for licensing)
    Falmouth 2013 (not available for licensing)
    Fenland 2012
    Gameplay 2000 (not available for licensing)
    Get me there 2013 (not available for licensing)
    Harmony 1999 (not available for licensing)
    Kingfisher 2005
    Park House 2008 (not available for licensing)
    Peel Hunt 2010 (not available for licensing)
    Pembroke 2014
    Queezoid 2016 (not available for licensing)
    Redisturbed 2010
    Shaker 2000
    Shire Types 1998
    Shire Pro 2011
    Shire Arabic 2012
    Trilogy Egyptian 2009
    Trilogy Fatface 2009
    Trilogy Sans 2009
    UKMX 2014 (not available for licensing)
    Wayfarer 2006

Specific company and site information

  • Contact details

    Jeremy Tankard Typography Ltd
    Windyridge
    4 Worts Causeway
    Cambridge CB1 8RL
    England, UK

    T +44 (0)1223 47 46 14
    Studio hours are 9:30am to 6:00pm, Monday to Friday

    info@typography.net

    @JeremyTankard

    JeremyTankardTypography

  • Registered office

    Harwood House
    43 Harwood Road
    London SW6 4QP
    England, UK

    Registered in England · Number 04706912

  • Company VAT number

    GB 848 1940 01

  • Privacy policy

    We are Jeremy Tankard Typography Limited, a company registered in England (registration number 047069120) (“JTT”, “we” or “us”). We are registered as a data controller with the Information Commissioner’s Office (registration number Z8646042).

    This privacy policy explains how we collect, store and use personal data about you when you visit this website (the “Site”), license JTT Products from us or otherwise provide your personal data to us. It provides you with details about the types of personal data that we collect from you, how we use your personal data and the rights you have to control our use of your personal data. References to “JTT” mean us, the Site and/or the fonts, software and services we provide (together, “Services”), according to the context. Words and phrases used in this Privacy Policy bear the meaning attributed to them in the JTT Base Licence Agreement, unless the context requires otherwise.

    What personal information do we collect about you?
    When you access and move around JTT, process an order with JTT or license a JTT Product from JTT, we may collect some or all of the following personal data about you:

    – your name;
    – the name of any company or entity on whose behalf you are engaging with JTT;
    – billing address, email address and phone number(s);
    – correspondence with and from JTT;
    – your preferences about receiving communications from JTT;
    – information about your use of JTT, and your orders from JTT; and
    – details we may ask you to submit to verify your identity.

    How do we use your personal information?
    Your personal data will be collected, processed, stored and used by us, and may be passed to and processed by our subsidiary and/or affiliated companies and other data processors acting under contract with us:

    – to provide JTT to you;
    – to tailor aspects of your experience of JTT;
    – to associate your orders, and your Licences, with you, and to verify your identity;
    – to provide you with order and delivery information;
    – to provide customer support;
    – to contact you by email and mobile communication (such as text (SMS) notification);
    – for customer satisfaction and other market research purposes; and
    – in connection with the prevention and detection of copyright infringement, and fraud and other crime.

    We may automatically collect anonymous information about your use of JTT. For example, we may automatically log which parts of JTT you access, which web browser you deploy and the website from which you linked to JTT. You cannot be identified from any of this information. It enables us to compile statistics about the use of JTT, and to help target aspects of JTT and advertising to you more accurately.

    Disclosing your personal data
    We will not disclose any of your personal data without your permission unless:

    – we are legally entitled to do so (for example, pursuant to a court order or for the purposes of prevention or detection of crime or fraud);
    – we are in negotiations with a third party for the sale or purchase of any of our business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
    – JTT, or substantially all of its assets, is acquired by a third party, in which case personal data held by JTT about its customers will be one of the transferred assets; or
    – to enforce or apply our JTT Base Licence Agreement, Licences and other agreements to which you are party, or to protect our rights, property, safety, customers, or others.

    Your communication preferences
    The emails and mobile text (SMS) communications which we may send to you fall into two categories:

    – Emails and mobile text (SMS) communications that may provide you with information about offers, new JTT Products and other things that we think may interest you or JTT customers generally.
    – The emails mobile text (SMS) communications which we may send you concerning your JTT-related activity, specifically:
    – To remind you of unordered items in your online basket.
    – Surveys to capture your feedback on orders you have placed with JTT.

    You are provided with the opportunity to opting in or out of receiving our emails and/or mobile text (SMS) communications.

    Please note that emails which we send you concerning your transactions – that is, emails that we need to send you relating directly to your orders from JTT – are unaffected by your preferences for newsletters and other Service Messages. So if you indicate that you wish to opt out of receiving our emails (or mobile text (SMS) communications) you will nevertheless continue to receive emails which confirm orders which you make from us, and any other emails which are necessary to effect a transaction with you.

    While we do our best to act on your preferences as soon as we can, please be aware that it may take up to 7 days for changes to your preferences – an opt in or out, or an unsubscribe – to take effect.

    International transfers
    We may transfer personal data that we collect from you to third party data processors located in countries that are outside of the European Economic Area (EEA) and to our group companies in connection with the above purposes. Please be aware that countries outside the EEA may not offer the same level of data protection as the United Kingdom; however, our collection, storage and use of your personal data will continue to be governed by this privacy policy.

    Access to Information
    The Data Protection Act 1998 gives you the right to access personal data held about you. Your right of access can be exercised in accordance with that Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the personal information we hold about you.

    Links to third party sites
    Our Site may, from time to time, contain links to the websites of third parties. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for those websites or their policies.

    Security
    We take appropriate technical and organisational measures to guard against unauthorised or unlawful processing of your personal data and against accidental loss or destruction of, or damage to, your personal data. While no computer system is completely secure, we believe the measures implemented by our site reduce the likelihood of security problems to a level appropriate to the type of data involved.

    We have security measures in place to protect our database of Users and access to this database is restricted internally. However, note that it remains each User’s responsibility:

    – to ensure no-one else uses JTT through his/her credentials;
    – to log off or exit from JTT when not using it; and
    – to keep any/her password or other access information secret.

    Deceptive emails
    We will never ask you to confirm the details of your credentials or Payment Method by email or mobile communication. If you receive such contact, please do not respond to it.

    Updates to this policy
    This Privacy Policy is regularly updated, please check back to keep informed of any changes.

    Last updated 11 December 2017

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  • Cookie policy

    Our Site uses cookies to distinguish you from other users of the Site. This helps us to provide you with a good experience when you browse, and also allows us to improve, the Site. By visiting or using the Site with your browser set to allow cookies, you are consenting to our use of cookies for the purposes set out below.

    A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer.

    Cookies contain information that is transferred to your computer’s hard drive.

    To make full use of our Site and to benefit from certain personalised features, your computer, tablet, mobile phone or other device will need to be set up to accept cookies. The Site (like many other shopping websites) will not work when cookies are blocked.

    The list below details the cookies used on our Site.

    1. CraftSessionId
    This is used to track a users recent activity, last visit and general site movements. It contains no personally identifiable information. Expires at the end of session.

    2. cookieconsent_dismissed
    This is used to hold a users acceptance to our using cookies. Expires in 1 year.

    3. CommerceCookie
    This is used to hold a users order information. This can contain information such as an address, email, or name. But no card details are held in this. Expires in 3 months.

    4. CRAFT_CSRF_TOKEN
    This is used to tell the Site that a request has come from itself and not another domain. This prevents XSS as it only trusts submissions that have a valid CSRF token which matches one held within the database. Expires at the end of session.

    Managing Cookies
    You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our Site. Here’s how to do it:

    Google Chrome
    1. In the settings menu, select ‘show advanced settings’ at the bottom of the page.
    2. Select the ‘content settings’ button in the privacy section.
    3. The top section of the page that then appears tells you about cookies and allows you to set the cookies you want. It also allows you to clear any cookies currently stored.

    Mozilla Firefox
    1. In the tools menu, select ‘options’ (Mac users, go to the Firefox menu & select ‘preferences’)
    2. Select the privacy tab in the options box.
    3. From the dropdown choose, ‘use custom settings for history’. This will bring up the options for cookies and you can choose to enable or disable them by clicking the tickbox.

    Internet Explorer 6+
    1. In the tools menu, select ‘Internet options’.
    2. Click the privacy tab.
    3. You will see a privacy settings slider which has six settings that allow you to control the number of cookies that will be placed: Block All Cookies, High, Medium High, Medium (default level), Low, and Accept All Cookies.

    Safari browser
    1. In the settings menu / Safari menu, select the ‘preferences’ option.
    2. Open the privacy tab.
    3. Select the option you want from the ‘block cookies’ section.

    All other browsers
    For information on how to manage cookies via other browsers, please consult your documentation or online help files.

    What happens if I disable cookies?
    This depends on which cookies you disable, but in general our Site will not operate properly if cookies are off. In particular, note that you may be prevented from making orders of JTT Products if cookies are disabled.

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  • Copyright and credits

    The information contained on this website is the property of Jeremy Tankard Typography and is provided for the sole use of users of this website. Any text, graphics or screen captures made in part or whole may only be used with written permission from Jeremy Tankard Typography. Images on this web site are used with kind permission. The various PDF files produced by Jeremy Tankard Typography and held on this web site may be downloaded and used as PDF files. They may not be edited, copied, duplicated in part or whole without the written permission of Jeremy Tankard Typography. The font software and font images contained within the documents are for evaluation purposes only and may not be repurposed or used in any other way.

    Alchemy™ is a trademark of JT Types Ltd. Aspect®, Bliss®, Capline®, De Worde®, Enigma®, Fenland®, Kingfisher®, Pembroke®, Queezoid®, Redisturbed®, Shaker®, Shire Types®, Trilogy®, Wayfarer® are registered trademarks of JT Types Ltd. Jeremy Tankard® and StudioType® are registered trademarks of Jeremy Tankard. All other registered trademarks are the property of their respective companies.

    Typography.net and StudioType.com are designed by Jeremy Tankard Typography, Jones Lafuente and A Digital. Main font used on this site is Pembroke.

    Copyright © 2017 Jeremy Tankard Typography Ltd